Introduction to ITIL 4

  • Author: Dominique Ehrhardt
  • Level: Beginner
  • Study time: 2,5 hours
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Course overview
This is a very condensed beginners course to ITIL V4. You will learn about the general concepts, the four dimensions, service value stream and chain, as well as the ITIL practices.
  • Video time: 2 hours
  • Exams: 1

What's included?

  • 6 Chapters
  • 1 Certification
  • 20 Questions
  • 6 Video
  • 6 PDF

Start your Journey to become an ITIL expert

You will get a first understanding of ITIL V4 and learn the basics.

Take it to the next level

 After the completion of this course you can continue with our ITIL Foundation Course to achieve the ITIL Foundation Certificate.

Dominique Ehrhardt

Senior Cyber Security Consultant
Dominique Ehrhardt is a Cyber Security Professional working in IT for more that 20 years. He is an expert in Governance, Risk, and Compliance Topics and helps organizations to comply to well known ISO standards for information security of IT service management. In this course he gives a condensed overview of ITIL V4.